Nowadays, mid-large enterprises are increasingly turning towards full integration platforms to streamline their operations. By bringing all the different applications, data sources, and devices together in one single platform, it drastically reduces time-consuming manual processes and helps them to benefit from better insight into business performance.
Many organizations have already experienced the competitive advantage of having robust systems integrated with relatively low-effort investments in terms of cost and time. In this blog post, we discuss why a full integration platform can be such a valuable asset for mid-large enterprises and its most common use cases.
What are fully integrated platforms?
As their name indicates, fully integrated platforms are solutions with built-in interfaces with other programs and services in your IT environment. These solutions eliminate the need to manually create or discover third-party connections across the various elements of your technology stack.
Instead, fully integrated systems have pre-built connectors that let them interact with other applications, typically via an API (application programming interface). An API is a middle service that establishes a standard “language” via which two unconnected systems may communicate with one another.
Why mid-large enterprises go for a full integration platform?
Real-time inventory management
Customers think they can easily find things online when they are out of stock in physical stores. However, some buyers will switch to a rival providing the same or similar products if your site has outdated products. By integrating your warehouse management system with your CRM and marketing tools, mid-large enterprises can easily automate much of their sales and inventory processes.
To prevent upset customers at checkout and giving a bad experience, you must be able to adjust your product inventory levels in real time.
Faster, streamlined delivery
Fully integrated platforms can interface with your external logistics software and monitor the shipment of merchandise from the warehouse to last-mile delivery. Customers can view the status and location of their orders in real-time, which enhances the customer experience and lowers the volume of inquiries to your customer support team.
Many business owners would find it challenging to manage the scope of their IT environment without fully integrated systems. There are already too many technological issues for firms, from website failures to protect against data breaches.
The complexity increases when you keep track of, update, and manage third-party interfaces with other programs and services.
Less manual effort
You can reduce the time you spend manually transferring data between multiple systems by automating data exchange between your full integration platform and third-party systems.
Better customer experience
Customers benefit from an improved user experience throughout the buying process, from exploring items and adding them to their shopping basket to choosing their payment and shipping choices and monitoring their transactions.
You’ll increase your chances of satisfying your audience and converting them into devoted repeat customers by streamlining and simplifying the process of online purchases.
A full integration platform may be the best choice for a mid-large enterprise because it provides the company with an opportunity to optimize its internal process, create new efficiencies, and improve customer experience. Most importantly, it can help the company realize significant cost savings.
If you are a mid-large enterprise considering a full integration platform, we urge you to contact us. We are happy to discuss your specific needs and how we can best meet them.